Free UK Standard Delivery on orders over £50
Next Day Delivery order before 3pm
20% Student Discount excludes sale

How Do I Return An Item?

If you want to return your item/s, then make sure it's within 14 days and that...

  • the items are unworn and unwashed
  • the items all still have the Girl In Mind tags attached
  • there are no make up stains

Step 1: Returns must be made within 14 days of receipt. To return your unwanted item(s), please mark which you would like to return using the reason codes provided. 

Step 2: Return your item(s) in the original packaging, with the tags still attached. 

Step 3: Send your items back to the address provided on your invoice. Girl In Mind do not offer a free returns service so you will have to pay to return your items.

Oh, and don't forget to keep proof of postage or tracking number - we'll need this if there are issues with your return.

EXCHANGES

If you want to exchange your item/s please write a note on your original invoice stating which style and size you would like to exchange it for. 

If you are over the 14 day return period, it is with regret that Girl In Mind cannot refund but will offer an exchange.

HOW LONG UNTIL MY RETURN IS PROCESSED?

Approximate refunds times:

  • Bank Account payments will take 5 - 10 working days
  • PayPal payments will take 1 - 2 working days

Not heard after 10 working days? If you have checked your return tracking status and still need help, please get in touch with our Customer Care Team, quote your order number and details of the item(s) returned for a speedy response.

Girl In Mind reserve the right not to refund you if you return items to us outside the terms of our Returns Policy, as such these items may be returned to you at your expense. You will be notified of the applicable charges. If you send the item back to Girl In Mind again, or refuse to accept delivery, this will be deemed to be irreversible authority for Girl In Mind to dispose of your goods without further notice. Disposal will not constitute any admission on Girl In Mind's part that we have failed in any way to honour Girl In Mind's obligations to you in full and will not constitute any unlawful action against the goods.

Some products are non-returnable for hygiene reasons. This is indicated in the product description. When making a return you must ensure you tell Girl In Mind your order number on your returns form originally sent out with your Girl In Mind order and include your original invoice when returning. Failure to do so may cause delays in processing your return.

If you wish to return your item we advise you do so via recorded delivery. This will ensure that your order reaches Girl In Mind safely and if it does get lost it can be tracked and Girl In Mind can process your refund/exchange. However if you do choose to use a standard service which cannot be tracked we cannot be held responsible for your lost order therefore Girl In Mind will not be unable to process your claim.

All returns should be mailed to: Girl in Mind Returns, 88 Cannock street, Leicester, LE4 9HR

HOW LONG AFTER MY PURCHASE CAN I RETURN UNWANTED ITEMS?

You can return any unwanted Girl In Mind item(s) to Girl In Mind for a refund up to 14 days after purchase. Please also remember that the goods must reach us before the 14th day of purchase.

I HAVE BEEN REFUNDED THE WRONG AMOUNT?

Please contact our Girl In Mind Customer Care team, with your full name, order number so Girl In Mind can deal with your query quickly and efficiently. Girl In Mind will resolve any issues as soon as Girl In Mind can within office hours(Monday to Friday 9am to 5pm)

HAVE YOU RECEIVED MY RETURNED ITEMS?

Please contact our Girl In Mind Customer Care team, with your full name, order number so we can deal with your query quickly and efficiently. Girl In Mind will resolve any issues as soon as Girl In Mind can within office hours(Monday to Friday 9am to 5pm)

MY REFUND HAS BEEN INCORRECTLY REPLACED?

Please contact our Girl In Mind Customer Care team, with your full name, order number so Girl In Mind can deal with your query quickly and efficiently. Girl In Mind will resolve any issues as soon as Girl In Mind can within office hours(Monday to Friday 9am to 5pm)

CAN I RETURN AN ITEM IF IT HAS MAKE-UP OR FAKE TAN STAINS AROUND THE NECKLINE ETC?

Any unwanted items must be returned to Girl in Mind in a saleable condition. Unfortunately any returns which are found to have make-up stains on the garment cannot be exchanged or refunded.

CAN I RETURN AN ITEM IF THE BEADS OR SEQUINS FALL OFF?

Customers should be aware that there is an expectation that with wear, the odd bead, sequin or embellishments could fall off from time to time. Provided with the Girl In Mind garment at the time of purchase is extra sequins or beads of which you can use to replace any that fall off. If you have not worn the garment and beads, sequins or embellishments are broken or missing, Girl In Mind would consider this item faulty.

I HAVE RECEIVED A FAULTY ITEM

If you feel that you Girl In Mind item received is faulty please get in contact with our Girl In Mind Customer Care team, with your full name, order number, description and photograph of the fault.

Girl In Mind aim to resolve any issues with faulty items as soon as Girl In Mind can within office hours(Monday to Friday 9am to 5pm) but Girl In Mind need you to inform us of any faults as soon as you discover them so that Girl In Mind can resolve the issue for you.

Any faulty item must be pre-approved by Girl In Mind customer care team in the first instance. If you return a faulty item without informing our Girl In Mind customer care team you occur a returns charge and have the item sent back to if Girl In Mind deem the item not faulty

I HAVE BEEN SENT THE WRONG ITEM?

Please contact our Girl In Mind Customer Care team, with your full name, order number so Girl In Mind can deal with your query quickly and efficiently.  Girl In Mind will resolve any issues as soon as Girl In Mind can within office hours (Monday to Friday 9:00 am to 5:00 pm)

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